Support & FAQ

Looking for instructions, we provide downloadable links to instructions on the original product page. Use either the menu or search bar to proceed to the product page you are interested in downloading instructions for. For further help use the "Contact Us" link in the menu to start a support ticket.

Thank you for your business,
BASTENS Customer Support Team

taken by Valarie Basten


Shipping and Handling Information

Our centralized location provides faster shipping to those in the USA and Canada. We typically can get an item in your hands within 3-5 business days. We primarily use US Postal Service (USPS.com) for most domestic orders which offers about 2-4 business days delivery time but if you are near MN then your item will arrive sooner. For larger items UPS and FedEx Service may be used. Shipping exceptions will be specified on the items page under 'Availability' if the item is on backorder or will take longer to deliver.


FAQ

  1. What is BASTENS privacy policy?

  2. What is the refund policy at BASTENS.com?

  3. May I exchange items returned for a different product?

  4. How long does it approximately take before I see a refund in my account?

  5. Who pays for the shipping on a defective item or return shipping fees for an RMA?

  6. What should I do if an item is delivered damaged?

  7. What should I do if an item is missing from my order?

  8. Does BASTENS.com ship internationally?

  9. What is your shipping policy?

  10. What is your warranty policy?


 <

What is BASTENS privacy policy?

BASTENS.com will not sell or distribute any of your personal information to anyone. This includes email address, phone number, etc. Our online store is hosted by Shopify, to view thier policy please continue to here

^top

 

What is the refund policy at BASTENS.com?

You may return most new, unopened items within 30 days of delivery for a refund. We will pay the return shipping cost if the return is a result of our error (you received an incorrect or defective item, etc).

LiPo batteries are warrantied against DOA (dead on arriaval), please check and charger the battery immediately upon receiving. This ensures the battery arrived in working condition. Because we cannot ensure prpoer use of LiPo batteries (use of 'low voltage detecive' circuits in your ESC, etc) then we cannot warranty a used batteries. Keep in mind batteries don't just magically go bad. Once a battery is verified on arrival with proper care your battery should last hundreds of cycles and years to come.

If you are having problems with the item [click here to contact us] we would be happy to help you. To process a return you must email us via email to obtain an RMA number and proper return address.

^top

 

May I exchange items returned for a different product?

A more efficient approach is to setup a return and in the mean time place a new order for the new item.

^top

 

How long does it approximately take before I see a refund in my account?

A refund is usually processed within 3-5 business days from the time we receive the return.

^top

 

Who pays for the shipping on a defective item or return shipping fees for an RMA?

We pay the shipping on orders resulting from our error. In the situation the customer changed their mind then the customer is solely responsible for any shipping costs incurred for returning a product to BASTENS warehouse.

^top

 

What should I do if an item is delivered damaged?

Ideally you would refuse damaged packages, otherwise immediately [click here to contact us] and we will help you review the contents and replace any damaged items.

^top

 

What should I do if an item is missing from my order?

Immediately [click here to contact us] and we will help you review the contents and replace any missing items

^top

 

Does BASTENS.com ship internationally?

BASTENS.com does ship internationally on a case by case basis. Please [click here to contact us] if you would like your country added to our list. We need to review your country's shipping options if there is a cost effective shipping method that includes tracking.

^top

 

What is your shipping policy?

BASTENS.com prides themselves with efficient order processing and timely deliveries. Our policy is to ship all orders placed by noon (central time) the same business day. Otherwise your order will go out the next business. Note that each product page has an 'Availability' notation, please refer to this in case we have back-ordered or delayed items. We typically ship all items via the United States Postal Service with tracking. You will be emailed tracking once the item is shipped.

To calculate your shipping before ordering, add the item to the shopping cart as if you are placing the order, then enter only your zip code in the address field of the order page and click the "apply" button. You will see the shipping, tax and total for your order and can then proceed to order if you wish by filling out the rest of the information including payment method and clicking continue at the bottom of page.

^top

 

What is your warranty policy?

Your BASTENS product is warranted to be free of defects in materials and workmanship when new. Please return products to the dealer where the purchase was made. If your BASTENS product purchase was made through a dealer, any warranty issues must be taken care of by that retailer. From that point on, the retailer will contact us if they find your claim to be valid.

LiPo batteries are warrantied against DOA (dead on arriaval), please check and charger the battery immediately upon receiving. This ensures the battery arrived in working condition. Because we cannot ensure prpoer use of LiPo batteries (use of 'low voltage detecive' circuits in your ESC, etc) then we cannot warranty a used batteries. Keep in mind batteries don't just magically go bad. Once a battery is verified on arrival with proper care your battery should last hundreds of cycles and years to come.

BASTENS have the final say in the determination of all warranty claims. This warranty does not cover damages due to normal wear and tear, users' failure to perform routine maintenance, error of assembly or installation, modification, and compatibility with other aftermarket brands. Any modification to BASTENS product parts will void the warranty. If the product does not appear as if it will assemble correctly, please [click here to contact us]. This warranty lasts as long as the original purchaser owns the product and is not transferable (verified by dated itemized sales receipt accompanied with product).

In the event of a defect under this warranty, BASTENS will, at our discretion, repair or replace the product, provided our inspection indicates that an original defect exists. BASTENS reserves the right to replace any product which is no longer available with a product of comparable value and function. If BASTENS determines the repair is not covered under the warranty guidelines, there could be a charge applied for the repair and return shipping charges.

Note: Purchasing products from unauthorized distributors may void warranty and prevent support and service.

^top